Official Return and Refund Policy

Trio Enterprise is committed to delivering premium quality products. This return and refund policy outlines the procedures for submitting a claim for quality non-conformance for both B2B wholesale orders and B2C retail purchases.

B2C Shop Purchases (Perishable & Retail)

1. Exclusion of Right to Return/Refund (Fresh Fruits): Due to the highly perishable nature of all fresh fruit products (including Rare Mangoes) sold through the Trio Enterprise online shop, these items are expressly excluded from the general right of return or refund as stipulated by consumer law concerning perishable goods.

2. Claims for Quality Non-Conformance: A claim for a refund or replacement will only be considered if the product is proven to be severely defective or damaged prior to delivery.

Claim Window: You must report the claim with supporting photographic evidence within 6 hours of courier delivery notification.
Proof Required: Claims must include clear photos showing the damage and the shipping label. Claims based solely on personal taste preferences are excluded.

3. Non-Perishable Goods (Fertilizers/Inputs): Unused, sealed, and undamaged agricultural inputs (fertilizers) may be returned within 14 days of the purchase date. The customer is responsible for all return shipping costs.

B2B Bulk Orders (Commercial/Wholesale)

The return and refund policy for all B2B bulk sales of fresh fruits and sourced derivatives is governed exclusively by the terms and conditions outlined in the specific Supply Contract and Purchase Order (PO) agreed upon between Trio Enterprise and the client prior to shipment.

1. Contractual Reliance: Any entitlement to a refund, price reduction, or replacement shipment will only be honored if the delivered product fails to meet the specific quality and compliance criteria documented in your signed Supply Contract.

2. Formal Claims Procedure:

Notification Window: The client must adhere to the claim notification window stipulated in the contract (typically 24-48 hours after receipt).
Required Documentation: All claims must include the documents required by the contract, such as third-party inspection reports and batch documentation.

3. Resolution: Resolution will be processed strictly according to the procedures defined in the governing Supply Contract and the relevant Incoterms.

Contact for Claims

To initiate any part of this return and refund policy, please do not return goods until authorized.